To compete in today’s economic environment, you must digitally transform how you engage with your value chain and how you leverage data.

Improve your strategy by learning about:
• The next-generation SAP Business Technology platform for the Intelligent Enterprise
• IT infrastructure, cloud and operations modernization to support next-generation SAP
• Visualizing the architecture and roadmap for implementing the Intelligent Enterprise
• A recent survey of businesses who have modernized for cloud operations and SAP

Host: Neeloy Bhattacharyya, Director, Systems Engineering, Dell Technologies

Panelists:
• Stuart Rorer, VP, SAP Platform & Technology COE – SAP
• Peter Rutten, Senior Director, IDC
• Joakim Zetterblad, Director, SAP Practice, EMEA, Dell Technologies

IoT comes alive when we talk about real customer use cases. Firstly we look at the challenges or pain points they have, and provide a solution and explain how to do it. The main verticals we'll explore are Healthcare / Medical Devices, Industrial / Manufacturing, and Automotive.

In today's hyper-digital, ultra-saturated landscape, customer service organizations must work harder to meet the rising expectations of their users. After all, positive customer experiences drive business growth. As telework becomes commonplace and "on demand" mentality infiltrates more areas of our personal lives, customer service organizations must constantly evolve to meet the needs of this convenience economy.

So how can organizations keep up?

Join this 30-minute webinar to learn about the strategies and the technologies to consider when trying to meet this challenge. During the webinar we will cover the following areas and answer any questions:

- What is service experience management?
- Moving beyond reactive support
- Leveraging Automation and AIOPS
- Bridging the gap between ITSM and ITOM
- Measuring Success